Critical Evaluation Of Consumer Theories Marketing Essay

Inside the idea of optimistic economics, the chief purpose of fiscal premise is to describe how the financial system works. According to Avnet, (2006): “… Viewed as a body of substantive hypotheses, premise is to be judged by its predictive power for the class of phenomena which it is intended to “explain.” … The hypothesis is rejected if its predictions are contradicted (“frequently” or further often than predictions as of an substitute hypothesis)

…”. A premise has to therefore be discarded if its prognostic power is feeble. (Avnet, 2006)

In “traditional” economic models of buyer choice agents are typically assumed to be super rational, do not behave inconsistent, as well as have a superior computation capacity plus so on. Psychologists question several of these assumptions moreover offer proof that the premise, in a number of circumstances, might generate weak predictions of buyer choice.

Economists typically assume buyers behave time-consistent. Psychologists question this hypothesis. In particular, there exists proof that buyers in a number of circumstances behave “myopic” or have present-biased preferences. Present-biased preferences might imply that buyers plan to do something, however change their mind as times goes by. For instance, myopic buyers might plan to start a diet tomorrow, however when tomorrow comes they prefer to postpone it yet another day. In the end they might not start the diet at all. (Ball, 2001)

Choice is the outcome of a process which involves assessment in addition to judgement; that is, the evaluation of dissimilar options moreover making a choice regarding which option to choose. In order for these processes to take place in addition to a choice to be made, there need to be two or further substitutes as of which to choose. In addition, these substitutes have to have a number of positive value; in this sense a 'choice' flanked by something which is definitely desired as well as something which is definitely not desired is not a true choice. The processes entailed in choice all involve cognition, moreover psychological theories concentrate on explaining how people make choices, in particular the cognitive processes that underlie choice. Empirical research on how people make choices moreover choices covers a range of dissimilar people in dissimilar circumstances, for instance as of clinicians treating patients or investors plus financial experts, to students taking part in psychological experiments. However, it proposes that dissimilar people in dissimilar circumstances frequently think regarding choices in the similar manner, reflecting the fact that human beings have a common set of cognitive skills. These cognitive skills along with their limitations are in addition influential in constraining choices so that choice making in reality varies as of what might be seen as ideal and logical. (Baltes, 1990)

Theories regarding judgement, choice making as well as choice generally fall into two categories: normative theories of cognition moreover descriptive theories of cognition. Normative theories are concerned by means of 'how we have to or ought to reason, make judgements and take choice'. Theories falling into this category comprise formal logic, probability premise, and choice premise. Descriptive theories set out to describe how people actually think when making choices plus have empirical proof to maintain them. It is this latter set of theories that we are concerned by means of in this paper, in order to inform our aim of exploring the processes through which people make choices. (Ball, 2001)

The Information Processing Approach to choice research can be traced back to Baltes, (1990) along with the notion of bounded rationality, that is, humans are 'bounded' by constraints in the environment for instance, information costs, and in the mind for instance, limited memory; these constraints shape people's behaviour. Research taking this approach initially focused on cognitive aspects of choice-making; further recently it has expanded to comprise emotional as well as ‘ease of justification’ aspects of choice-making. (Baltes, 1990)

The approach is based on the following assumptions:

We are highly selective regarding what information we attend to in addition to how it is worn.

Acquiring moreover processing information has cognitive and/or emotional costs.

We employ simplification mechanisms (heuristics) to select plus process information: lots of dissimilar heuristics have been identified.

Heuristics are chosen on the basis of the nature of the task problem.

Beliefs along with preferences are often constructed and or generated through the process of choice-making, as opposed to persons having known, well-defined preferences which they bring to a choice-making situation. (Baltes, 1999)

The Adaptive Choice-Maker Framework is an instance of the Information Processing Approach to choice-making. It is concerned by means of how persons choose flanked by dissimilar courses of action, in particular, in choice circumstances where no single substitute (or option) is best on all attributes (or qualities, features). These sorts of choices are known as preferential choice problems. (Baltes, 1990)

The Adaptive Choice-Maker Framework disputes that preferential choice problems are generally solved through a process of information acquisition as well as evaluation regarding the substitutes moreover their attributes. The attributes by which the dissimilar options are defined will vary according to:

Their desirability to the choice-maker;

The uncertainty of actually receiving the attribute value;

The willingness of the choice-maker to accept a loss on one attribute for gain on another attribute.

The following instance illustrates the role of attributes in the choice-process put forward by the Adaptive Choice-Maker Framework. Theorists dispute that there are ranges of strategies one might employ for solving a multi-attribute choice problem. The approach chosen will depend on the demands of the task for instance, the number of substitutes to be considered, how accurate the choice has to be, in addition to person dissimilarities. In other words, dissimilar persons will chose dissimilar strategies; moreover this will in addition vary according to the significance of the choice-making situation to that person. (Baltes, 1990)

A number of strategies will employ all relevant information; others will employ information in a further limited plus frequently extremely selective fashion. A number of strategies focus on the substitutes moreover process each one in turn, other strategies are further attribute-focused that is, the values of several substitutes on a single attribute are examined before information on another attribute is considered. (Baltes, 1999)

Simpler choice processes save on cognitive effort by only processing a number of of the choice-relevant information. In experimental conditions they have been shown to work less as well as less well the greater the number of significant attributes. Researchers have identified and named dissimilar types of heuristics.

Lexographic approach (LEX): here the approach is to identify and chose the substitute by means of the best value on the most significant attribute.

Satisfying Approach for Choices (SAT): this heuristic involves each attribute’s value for the substitute/option currently under consideration being compared to a pre-determined cut-off level for that attribute. If any attribute fails to meet the cut-off level, the option is rejected moreover the next option considered. Once a satisfactory substitute has been identified, that substitute is chosen (so it might not be the ‘best’). If no option passes the cut-off, the levels can be relaxed in addition to the process repeated.

Elimination by Aspects (EBA): this is a commonly worn heuristic containing elements of LEX along with SAT. EBA eliminates options that do not meet a minimum cut-off value for the most significant attribute or do not have a desired aspect for the most significant attribute. The removal process is repeated for the subsequent most significant attribute plus continues until a single option remains. The order in which attributes are considered reflects the choice-maker’s basic values. Theorist dispute that ‘choice accuracy’ is affected by the attributes worn for instance, selectively attending to irrelevant, or relatively irrelevant, attributes. (Baltes, 1990)

Researchers have in addition shown that choice-makers might combine choice strategies. A typical combined approach might involve elimination of a number of substitutes in an initial ‘broad brush’ viewing of the options, followed by a second phase in which the remaining options are analysed in further specify.

Laboratory-based research on the effectiveness/accuracy of heuristics has shown that heuristics can result in highly accurate/high quality choices by means of substantial savings in cognitive effort. However, no single heuristic does well across all environments as well as people therefore need a repertoire of heuristics. Researchers have in addition shown that, in cases of substantial time pressure, the simple LEX rule is frequently best in terms of maintaining choice accuracy. That is, it is best to examine some, although restricted, information regarding each option under severe time pressure than to examine a number of options in depth and not examine others at all. (Baltes, 1999)

There has been a lot of research looking at how to employ or choose dissimilar choice strategies. Key (relevant) findings as of this work are as follows:

People process information quite dissimilarly if faced by means of many substitutes four or further than if faced by means of just two or three substitutes.

People have a repertoire of choice strategies and sometimes plan in advance how to solve a problem based on the proof of what the task involves. However, sometimes approach selection is bottom-up, by means of little or no constructive awareness of a approach being selected.

Furthermore, people adjust their processing throughout the course of solving a problem in an “opportunistic” fashion as they learn further regarding the structure of the choice.

Choice strategies by means of high cognitive effort are further likely to be worn when choice accuracy is prioritised over saving cognitive effort.

In laboratory-based simulations, people who shift strategies in response to the demands of the choice or time constraints perform better.

Time pressure that is, a choice have to be made by a certain point in time has been shown to be one of the most significant choice task variables. Errors in judgement can be made as of either deciding too soon rush-to-judgement or as of delaying choices too long.

Person dissimilarities in values will define what constitutes an accurate or high quality choice that is, whether or not an person is happy or satisfied by means of the choice made. It is in addition likely that we adjust our ‘quality standards’ as a function of task demands such as time pressure, complexity of the choice. (Baltes, 1990)

The majority of research as well as theorising on choice-making has extremely much been approached in terms of understanding choice-quality or accuracy plus minimising cognitive effort. Further recently, the Adaptive Choice-Maker Framework has been extended to comprise emotion in addition to other goals for a choice for the reason that it is clear that approach selection moreover other aspects of choice behaviour are not just determined by cognitive effort along with choice accuracy. The other goals or desired outcomes of a choice are frequently developed constructively ‘on the spot’ moreover can affect the processes of the choice and the products of the choice. (Baltes, 1990)

Baltes, (1999) developed a choice goals framework for choice-making. In addition to maximising choice quality as well as minimizing cognitive effort, they disputed there were two further meta-goals for choice namely:

Minimizing the experience of negative emotion while making the choice in addition to afterwards;

Maximising the ease of justification of a choice to oneself plus to others. (Baltes, 1999)

The relative significance of these meta-goals, and other goals, will vary according to the specific choice-making situation. It would appear that factors such as the significance moreover irreversibility of the choice affect the manner these meta-goals are prioritised. Minimising negative emotion along with ease of justification are clearly potentially salient concerns for the Panel Study. In terms of the latter, Grady, (1994) disputes that needing to justify a choice might lead to the employ of choice strategies which are based on easily seen and communicable relationships among options. Work on the influence of minimising negative emotion inside the choice-making process is further developed as well as draws on other pre-existing theories in addition to research on how negative emotion influences on cognitive processing moreover how humans cope by means of negative emotion. These are described below. (Grady, 1994)

Not all choices evoke emotional responses, however sometimes people face emotion-laden choices.

There are contrasting views on the potential influence of negative emotion on the choice-making process:

Ball, (2001) disputes that emotion interferes by means of choice processes and degrades cognitive presentation apparent in augmented time to make a choice plus further negative error. This argument would propose that choice circumstances where negative emotions are aroused are, in a sense, analogous to highly complex choice circumstances. One would therefore expect persons to adapt to them in the similar manner as they adapt to complex choice circumstances that is by shifting to simpler, easier to implement choice strategies. (Ball, 2001)

An substitute view draws on coping premise, which disputes that people directly adapt to the negative emotion in one of two manners:

Problem-focused coping: Adopting this approach will mean the person try to solve the problem as well as possible, by means of the negative emotion being seen to indicate the significance of the choice to the person. (Grady, 1994)

Emotion-centred coping: This manner of managing negative emotion will mean action is taken directly to minimise emotion by changing the amount or content of thought regarding the choice. This might be achieved in a

Diversity of manners: refusing to make any choice; letting another person make the choice for you; showing an augmented preference for the status quo option or any other related option that is easier to justify to oneself; not avoiding the choice altogether however instead avoiding whatever aspects of the choice one finds most distressing. (Grady, 1994)

One type of choice which has the potential to arouse negative emotions is when trade-offs had to be made flanked by two highly valued things. An instance of an emotionally hard trade-off is life sustaining, however invasive moreover possibly painful, treatment versus quality of life. Grady, (1994) talked regarding sacred versus profane tradeoffs as well as noted that a number of tradeoffs are taboo – people just do not go there. For the reason that making trade-offs can generate negative emotions, persons might cope by means of emotion-laden choices by avoiding strategies which employ trade-offs of one attribute against another and instead employ non-compensatory strategies. (Grady, 1994)

The negative emotions experienced while making a choice involving hard trade-offs have been shown to influence on approach selection along with choice-making. For instance, research has found that emotion-laden choices are characterised by augmented amounts of processing in addition to avoidance of trade-offs. In addition, proof proposes that choice-makers tend to confront flanked by-attribute trade-offs explicitly when attributes are relatively low in emotional trade-off problem, however they avoid these explicit trade-offs when attributes are higher in emotional trade-off problem. (Carstensen, 2003)

This is a model which would appear to be highly relevant to the project as it is concerned by means of choices flanked by courses of action where none of the options is optimal in terms of all its attributes. Furthermore, proponents of this approach propose it is particularly relevant by means of respect to unusual circumstances, where the person cannot ‘go’ on past experience, moreover by means of regard to choices re prospect events. In the end, there appears to be relatively robust proof to maintain the framework. (Grady, 1994)

The approach is primarily concerned by means of cognitive processes and raises questions regarding the influence of learning difficulties/cognitive impairment/memory impairment as well as ability/quality/accuracy of choice-making. This will be an concern for the Panel Study in circumstances where there is a decline or loss of cognitive abilities: how do persons involved in those circumstances try to maintain continued involvement in choice-making for instance, by changing the amount plus manner information is offered; how are judgements made regarding someone’s ability to take choices; whether certain choices are judged too complicated etc. (Fung, 1999)

The recent shift to considering concerns of negative emotion and ‘ease of justification’ on the process along with outcomes of choice-making proposes the significance of exploring those concerns by means of Panel Study participants. For instance, do people avoid certain pieces of information in making a choice for the reason that they are too emotionally hard? To what extent does the notion of ‘ease of justification’ influence on the choice process, bearing in mind that many of the choices we will be exploring are relatively ‘public’ if not in the choice process itself, then in terms of the outcome of a choice? It is significant that we explore these other meta-goals in the interviews. (Chasseigne, 2000)

Another interesting research finding is that which proposes people’s preferences for/beliefs regarding things are frequently constructed not merely revealed in the course of choice-making. Perhaps this is particularly relevant where entirely novel circumstances are being encountered for instance, through sudden onset or degenerative conditions. It would in addition be good to explore the manner choice-making means that the beliefs/views which people hold in quite an

Objective sense might be challenged moreover changed throughout a choice-making episode.

The emphasis on information raises concerns regarding access to information, the manner information is offered in addition to how that might slant a choice. The phenomenon of ‘framing’ a key aspect of Prospect Premise that we discuss later in this paper links nicely to this. (Castel, 2005)

Finally, the choice-maker framework acknowledges numerous sources of person difference to account for dissimilarities in the manner persons make a choice and in the choice made for instance, cognitive ability; choice of heuristics; preferred styles of coping by means of negative emotion; communal context in which having to justify oneself. (Carstensen, 2003)



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