3Lna-learning needs analysis

Training needs are identified through three different levels; Organisational, Team and individual (section).

Many organizations engaged in an objective led structure; This is where a strategy for organizations or vision filter through that team goals and into an individual's job description and goals.   Our vision is:

"To grow the business significantly and profitability through effective, high quality and low cost outsourced services to our clients and customers in the life and pensions and other suitable industries."

Our strategy to achieve this is to have:

• Engaged and productive people
• Increased profitability and growth
• Improved operating performance
• Improved customer service and fair treatment of customers

As you can see, three of our strategies based around productivity, performance and support of our employees. This means that we have to continually asses their skills, knowledge and ability to ensure that we achieve our goal.

Learning needs analysis is a way to monitor the capacity of organizations and individuals, when it comes to having the required knowledge, skills and behaviors to meet stated objectives. A learning needs analysis will look at the following:

• Determine the current capacity (current level of performance)
• Determine the desired or required ability (performance level required)
• Identify any gaps between the two (what learning is necessary, if any)
• Identify how these gaps can be filled (How can we deliver learning and fill the gap)

"The difference between the actual and necessary human
performance at work, forms the basis of the need (learning) "
(Anderson, 1993)

As you are aware of changes within our Organization and is continuous and to grow as a profitable business which we must seek to develop and challenge us to grow.

These changes affect not only the Organization but also groups and individuals within it.

A learning needs analysis can be used to:

• identify ...

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