You have been appointed as a manager at a leading bank. Your main responsibility will be to initiate changes in the corporate culture of the business. You are required to outline all the aspects that you will consider when initiating this process.
Currently, to lead in the 21st century organization become more challenges, as a manager in bank leading toward excellent organization needs more changes. There are several management changes that manger need to change its culture. Basically, leadership roles must be upgrade because nowadays as manager they need a lot of thinking and variety of skills such as motivation, drive, honesty, conceptual ability, mastering in technology, lifelong learner and great communicator. As manger also need to show high performance to make sure every staff in bank get inspired to do better in their performance.
Before initiate changes, as a manager in this bank need to choose stretch goals to make sure which part should be changes and to identify outstanding practices, process and standards in other successful organization to be adapted in this organization. On the other hand, as a manager need to plan for contingencies, in case some of the new changes cannot be adapted by management in this bank. To be more understand about organization flow and to solve management problems, a manager must planned from Bottom-to-Top which means, manager must know and understand what is problems that their face and asks opinion from lower level manager what needs to be changes.
As a manager also must be open minded and able change mind in adaptation to technology changes, because currently this organization practices slow flow management especially first line management which directly dealing with customer. Firstly, avoid customer waiting too long, provide more counter and the counter must be available because having more counter without staff will make customer complaint and they will find other bank that will serve them better than...
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