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3 Section 1.0- Introduction.
3 1.1- History and Background of RCS Logistics
3 1.2- Main products and services.
3 Figure 1.2.1- diagrammatic representation of product
and services
4 1.3- Customers
4 1.4- Challenges
4 1.5-Order Qualifier
4 1.6-Order Winners
4 Section2.0- Operational Process
4 2.1- E-commerce and E-fulfillment
5 Figure 2.1.1- E- commerce and E- fulfillment
5 2.2- Warehousing and storage
5 Figure2.2.1- warehousing and storage
6 2.3- Transportation
6 Figure2.3.1-Transportation
8 Section3.0- Literature review
9 3.1- TQM in the logistics industry
9 3.2- Benefits of TQM
10 3.3- TQM in next five years
12 3.4- eight dimensions of Quality
12 Figure 3.4.1- eight dimensions of quality
13 Section4.0- Application of TQM in RCS Logistics
13 4.1- just in time Management
14 Figure4.1.1-factor associated with JIT with
customers
14 Figure 4.1.2- Challenges
14 Figure 4.2- Kaizen
16 4.2.1- Challenges
16 4.3- PDCA Cycle
16 Figure...
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